1st Line Support Technician - Jackson Hogg

Careers

1st Line Support Technician

Job ID: 8258

  • Permanent
  • North East
  • Permanent
  • North East

Jackson Hogg are pleased to be working with an exciting organisation in the region in the search for a 1st Line Support Technician. This role will be based in Middlesbrough.

Working hours: Monday to Friday 9am to 5pm based out of our Teesside

The organisation is looking for a motivated and capable individual looking to drive change in a rapidly growing area of the business

Role:

  • 1st line IT support of MS Windows 10 Desktops, Office 36
  • As 1st line support you will support internal business applications, utilising procedures provided by the Business Application owners.
  • Installing desktops, laptops, printers, and other peripherals across all sites
  • Field support of any IT issues arising across all site
  • You will be responsible for the creation of active directory accounts and mailboxes.
  • You will be checking Symantec NetBackup backups and performing restores.
  • You will be the first point of contact for IT-related issues arising across all sites
  • Ensuring calls are logged, updated, and categorised correctly using the Service Desk Application.
  • Ensure calls are escalated to the relevant teams where 1st line fix is not possible.
  • Build PC’s and Laptops, when required, from a standard image using Microsoft SCCM (Training will be provided).
  • Follow to the Health, Safety and Environmental Policies and Processes

Requirements:

  • Experience working as a 1st line IT support engineer
  • Good working knowledge of Microsoft operating systems
  • Excellent communication skills
  • Willing to keep up to date with existing and forthcoming technologies
  • The ability to work in a team, often under pressure
  • The ability to prioritise your workload
  • Access to your own Transport and willing to travel across sites
  • A company van will be made available for use for the successful applicant.

Technical competences in the following IT services are desirable but not essential:

  • Microsoft Windows 10
  • Microsoft Office 365
  • Microsoft Server 2016 / 2019
  • Microsoft Active Directory
  • VMWare version 6.7 and above
  • Veritas NetBackup
  • CISCO Networking

In addition to a favourable salary, the benefits of this job include:

  • Cycle-to-work scheme
  • Training opportunities
  • Employee Assistance Programme for personal support (health, finance, etc.)
  • Sick pay scheme

Salary – Competitive
For more information please apply to Jackson Hogg

 

Services Enquiry

"*" indicates required fields

Consent*

Upload your CV

"*" indicates required fields

Accepted file types: pdf, doc, docx, txt, Max. file size: 256 MB.
Consent*
Consent

Upload your CV

"*" indicates required fields

Accepted file types: pdf, doc, docx, txt, Max. file size: 256 MB.
Consent*
Consent

Upload your CV

"*" indicates required fields

Accepted file types: pdf, doc, docx, txt, Max. file size: 256 MB.
Consent*
Consent