1st Line Support Technician

Jackson Hogg are pleased to be working with an exciting organisation in the region in the search for a 1^st Line Support Technician. This role will be based in Middlesbrough.

Working hours: Monday to Friday 9am to 5pm based out of our Teesside

The organisation is looking for a motivated and capable individual looking to drive change in a rapidly growing area of the business

Role:

• 1st line IT support of MS Windows 10 Desktops, Office 36
• As 1^st line support you will support internal business applications, utilising procedures provided by the Business Application owners.
• Installing desktops, laptops, printers, and other peripherals across all sites
• Field support of any IT issues arising across all site
• You will be responsible for the creation of active directory accounts and mailboxes.
• You will be checking Symantec NetBackup backups and performing restores.
• You will be the first point of contact for IT-related issues arising across all sites
• Ensuring calls are logged, updated, and categorised correctly using the Service Desk Application.
• Ensure calls are escalated to the relevant teams where 1st line fix is not possible.
• Build PC’s and Laptops, when required, from a standard image using Microsoft SCCM (Training will be provided).
• Follow to the Health, Safety and Environmental Policies and Processes

Requirements:

• Experience working as a 1st line IT support engineer
• Good working knowledge of Microsoft operating systems
• Excellent communication skills
• Willing to keep up to date with existing and forthcoming technologies
• The ability to work in a team, often under pressure
• The ability to prioritise your workload
• Access to your own Transport and willing to travel across sites
• A company van will be made available for use for the successful applicant.

Technical competences in the following IT services are desirable but not essential:

• Microsoft Windows 10
• Microsoft Office 365
• Microsoft Server 2016 / 2019
• Microsoft Active Directory
• VMWare version 6.7 and above
• Veritas NetBackup
• CISCO Networking

In addition to a favourable salary, the benefits of this job include:

• Cycle-to-work scheme
• Training opportunities
• Employee Assistance Programme for personal support (health, finance, etc.)
• Sick pay scheme

Salary – Competitive
For more information please apply to Jackson Hogg