My client is seeking a highly motivated and experienced IT Business Analyst to join our IT team. The IT Business Analyst will play a crucial role in bridging the gap between business requirements and IT solutions, with a specific focus on our Microsoft Dynamics CRM system. This position offers an exciting opportunity to work in a global organization known for its innovative measurement and diagnostic solutions.

Key Responsibilities:

• Requirement gathering and analysis:
• Collaborate with stakeholders to gather and document business requirements for our Microsoft Dynamics CRM system.
• Analyse and evaluate existing business processes related to customer relationship management and propose improvements and enhancements.
• Translate business requirements into functional specifications and user stories specific to Microsoft Dynamics CRM.
• Solution design and evaluation:
• Work closely with the IT team to design and evaluate Microsoft Dynamics CRM solutions that align with business needs and objectives.
• Participate in system design activities, providing insights into configuration, customization, and integration with other systems.
• Assist in evaluating and selecting third-party extensions or vendors to enhance the functionality of Microsoft Dynamics CRM.
• Business process improvement:
• Identify opportunities for process improvement within the context of customer relationship management, leveraging the capabilities of Microsoft Dynamics CRM
• Recommend and implement changes to enhance CRM-related operational efficiency, productivity, and effectiveness.
• Facilitate process mapping and reengineering efforts to optimize customer-centric business processes using Microsoft Dynamics CRM.
• User acceptance testing and training:
• Create test plans, test scenarios, and test scripts to validate Microsoft Dynamics CRM system functionalities.
• Conduct user acceptance testing specifically focused on Microsoft Dynamics CRM to ensure solutions meet defined requirements and are user-friendly.
• Assist in developing training materials and conducting user training sessions specific to Microsoft Dynamics CRM functionality and features.

Qualifications & Key Skills

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Proven experience as an IT Business Analyst or similar role, with experience in Microsoft Dynamics CRM.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Solid understanding of software development lifecycle (SDLC) and project management methodologies.
• Experience in requirement gathering, documentation, and translating business needs into functional specifications.
• Proficiency in process mapping techniques.
• Knowledge of Microsoft Dynamics CRM and its modules, customisation, configuration, and integration capabilities. (Desirable).
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Agile Development & Azure DevOps experience (desirable)