Credit Controller & Rebate Administrator
Job Title: Credit Controller & Rebate Administrator Reporting to: Financial Accountant Based: Birtley PURPOSE OF THE ROLE This is a new role combining two key elements of the customer interface – ensuring on time receipt of payments from customers, which is aligned to the timely issuance of customer rebate credits Key Duties Credit Control • Ownership and accountability for a defined portfolio of customers • Chase amounts due and overdue by customers – phone and email • Allocate customer payments to sales ledger accounts • Actively pursue resolution of aged debt balances via liaison with customer, line manager and/or other internal departments as required • Escalate customer payment default and emerging problem accounts to line manager on a timely basis • Dealing with customer queries, eg copy invoices and other documents, statements Rebates • First line of contact for customer rebate requests and queries • Calculation of monthly customer rebates and associated review documentation for sign-off • Raising credit notes on the system and scanning and filing of documents • Ownership of customer rebate tracker and static data • Reporting to customers (eg uploads to web portals) • Periodic audits of rebate claims • Support implementation of new rebate system 8 THE PERSON Credit Controller & Rebate Administrator Essential Qualifications, Experience and Skills • Experience of administering a credit control and/or rebate case load • Pro-active communication with customers • Strong attention to detail • Ability to prioritise tasks • Analytical • Engagement with internal stakeholders, managing approach accordingly • Assertive • Passionate about ‘cleanliness’ of debtors ledger and prevention/clearance of aged debts • Problem-solving • Curiosity and desire to challenge status quo • Proficient in the use of Excel • Initiative to pro-actively seek and chase improvement opportunities Desirable Qualifications, Experience and Skills • Experience gained in credit control and/or rebate environment within the manufacturing sector