`Role: IT Technician Location: Stockton-On-Tees Working hours: Flexible working arrangements between the hours of 07:00 and 18:00 Monday to Friday. Core hours are 09:30 to 12:00 and 14:00 to 15:30. (This team typically works 8am to 4pm or 9am to 5pm) Working model: Hybrid working, 1 days remote and 4 days in the office. To be on-site whilst learning and in training. Role:`

You will be reporting to the IT Service Desk & CEM Lead
This will include management of local vendors relating to the support of the IT functions examples would include
Additionally, there is an expectation that you would need to travel to other site locations (within the UK) to support the Team Leader where required.
This would be required approximately 2 to 3 times a month and a company van will be provided.

`Responsibilities:`

You will participate in the day to day operations and support of the IT Services.
You will deliver a differentiated service as a Deskside Support technician
You will act as the main contact between the site and the wider IT organisation (with support from the Team Leader),
You will be responsible for end-to-end ownership for Service Requests and Incidents
A significant part of this role is that of deskside and remote IT support; with responsibility for the resolution of incidents and completion of service requests in a timely manner and within agreed service levels.