Jackson Hogg are excited to be recruiting a Learning and Development Project Support role on a 12 month FTC for a fantastic professional services company based in London.
Reporting to the L&D Manager your responsibilities will be as follows:
- Provide a discrete and confidential PA service to L&D Management and/or Members of the Leadership team
- Manage diaries in Outlook: arrange meetings in different time zones, sending and responding to invites, resolving conflicts, confirming appointments and providing managers with the relevant information/correspondence prior to each meeting
- Arrange training where requested: liaising with internal and external clients to confirm training courses, prepare and upload/print materials in a timely fashion, book rooms and catering
- Maintain accurate electronic records e.g. logging client training in Interaction (client database) and the Learning Management System (LMS) and running reports as required
- Project management support: manage allocated L&D projects by providing support to the project team, in the co-ordination, planning and control of the project. This would include, but not be limited to, setting up and attending relevant meetings; taking suitable notes during those meetings; summarising and following up on all action points and following up with the stakeholders to ensure the project is progressing to the agreed timeline
- Maintain the drive for quality, continually checking and deploying the “4 eyes” process
- As requested review and provide feedback on digital learning module products
- Ensure that work received from the document specialist is logged, scanned and saved in the document management system (Microsoft SharePoint)
- As a matter of course, update process notes in order to ensure that systems and procedures remain efficient and effective
- Proactive management of local and international business travel for L&D Managers
- Programme support: as required provide additional support to the Co-ordination team for online and classroom training
- L&D research: as required, assist the L&D trainers by researching certain training related topics
- Efficiently processing supplier invoices or expense claims
- Prepare for and attend weekly catchups with the L&D Practice Manager and catchups with L&D managers to discuss work load and progress on projects
- Where required, make arrangements for the completion of psychometric tests and produce reports
Skills and Experience Required
- Experience within an L&D team
- Excellent organisational and administration skills
- Strong time management and prioritisation skills will be required to support a busy team at different levels of seniority
- Ability to operate in a friendly, client focused, professional and discrete manner at all times
- Ability to engage with key stakeholders and deal with people at all levels within the organisation
- Strong team player
- Flexible and adaptable approach
- Confident and fully competent with IT/use of Microsoft packages
- Excellent written and verbal communication skills
- Proactive and positive approach with a “can-do” attitude
- Meticulous attention to detail; always striving for high quality and continuous improvement
- Ability to work effectively under pressure
- Solution orientated and takes initiative
- Experience in project management support
- Experience in a professional services environment
- Experience and knowledge of L&D/LMS systems and best practice approaches