Jackson Hogg are looking to recruit an Order Management Advisor for a fantastic manufacturing client based in Blyth.
Overview of the Order Management Advisor
Reporting to the Offering and Order Management (Products) Team Manager to provide an outstanding, reliable and continually improving service that exceeds customer expectations.
Ensures professional representation of the company, products, services and its values always.
Takes ownership for working with the Offering and Order Management (Products) Team Manager to develop their own knowledge and skills in relation to the products, systems and processes.
Key Tasks of the Order Management Advisor
- Processing all customer demands accurately, at first point of contact in a timely manner, and ensuring that everyone is treated with respect.
- Building strong trusted and loyal relationships with customers.
- Understanding, communicating and knowing when to flex the Terms and Condition(s).
- Using lean methodology to improve process and enhance service.
- Ownership of logistics division within the UK Sales Operations team
- Prioritise deliveries and manage any potential delays
- Notify customers of confirmed or amended delivery dates
- Placing after sales orders and updating relevant systems
- Resolve and analyse any aftersales issues/complaints to ensure excellent first time resolutions as well as no repeat issues
- Accurate reporting of any complaints and associated costs
- Carry out any other tasks as may be reasonably requested in relation to your role.
Personal Specification for the Order Management Advisor
- Education to ‘GCSE’ level (or equivalent) standard or higher
- Education to ‘A’ level (or equivalent) standard or higher
- Experience in a customer service environment
- Excellent listening skills
- Strong computer literacy skills; Microsoft Office Packages, SAP, C4C or equivalent
- Able to work on own initiative
- Seeks out opportunities for improvement
- Able to organize workload to meet deadlines
- Experience of working with lean principles
- Effective problem-solving skills
- Highly effective communication skills