An exciting opportunity has arisen for a Senior Infrastructure Engineer to join a highly skilled Managed Services team.
You'll be responsible for handling technical escalations, managing complex incidents, supporting infrastructure projects, and acting as a senior technical resource across both cloud and on-premise environments.
This role is ideal for someone who enjoys solving challenging technical problems while helping develop and support a wider engineering team.
What You'll Be Doing
- Resolving high-priority and complex technical issues
- Managing major incidents from investigation through to resolution
- Supporting customer infrastructure projects and deployments
- Providing guidance and mentoring to support engineers
- Working across Microsoft 365, Azure, Exchange, virtualisation, networking, and security technologies
- Producing technical documentation and knowledge articles
- Contributing to continuous service improvement initiatives
Essential Skills
- Strong experience within a Managed Services Provider (MSP)
- Expertise supporting Microsoft infrastructure technologies
- Knowledge of Azure, Microsoft 365, Exchange, networking, and firewalls
- Experience with virtualisation platforms
- Strong customer-facing communication skills
- Proven troubleshooting and problem-solving capabilities
Desirable Skills
- Microsoft Expert-level certifications
- Cisco certifications (CCNP)
- Experience supporting enterprise cloud environments
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Consultant
Adam Gowland
Adam joined Jackson Hogg in July 2024, bringing with him over six years of industry experience. He leads Senior IT and Infrastructure recruitment across the North East of England, partnering with organisations to identify high-calibre talent and supporting candidates in securing the next step in their careers. Outside of work, Adam enjoys staying active; whether that’s playing a round of golf, taking long walks with his dog, or spending time at the gym.
Management & Infrastructure
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