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Responsibilities:
- Develop and execute the regional plan annually.
- Complete objectives and KPIs as set by the Head of Regional Operations.
- Ensure employer engagement activities meet customer needs.
- Ensure learning solutions are aligned with customer needs and defined clearly in regional plans.
- Maximise uptake of products and services to generate value across the industry.
- Support Relationship Managers in developing multi-level engagement with employer establishments.
- Build and maintain key employer and stakeholder relationships.
- Manage the regional budget and make appropriate, fair, and equitable grant decisions aligned with the regional plan and industry priorities.
- Line manage and monitor performance of Relationship Managers.
- Lead and ensure appropriate stakeholder engagement to meet regional needs.
- Support identification and follow-up of commercial leads in collaboration with the commercial team.
- Oversee and deliver regional-specific operational communication requirements.
- Previous relevant experience demonstrating a level of competence working effectively in a relationship and business relationship-focused capacity.
- Experience of being a solutions provider for key customers.
- Experience of seeking opportunities to develop own and/or customer business.
- Experience of dealing with difficult customers and/or negotiating with stakeholders.
- Working to deadlines and delivering results.
- Experience of line managing small teams.
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Consultant
Olivia Walker
Olivia typically recruits for all levels of Customer Service, Administration, Document Controllers and PA/EAs within the region. She joined Jackson Ho...
Senior Consultant - Commercial
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