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1st line Engineer
Fully remote opportunity
Permanent night shifts
Competitive salaries
4 on 4 off / 12pm – 8am
Role Overview:
Join a global customer support team dedicated to helping clients troubleshoot, deploy, and optimize a suite of IT management applications. Collaborate closely with internal teams to maximize customer success and software value.
Who You Are:
An experienced IT pro with strong communication skills and a passion for problem-solving. You thrive in fast-paced environments, prioritize effectively, and take initiative to deliver exceptional customer experiences.
Key Responsibilities:
Benefits:
£300 to set up home office
Celebration gifts
Private Healthcare option
Salary reviews
Bonus based on performance
Travel twice a year to meet up with the global team. (most recent trip was 1 week in Miami)
Fully remote opportunity
Permanent night shifts
Competitive salaries
4 on 4 off / 12pm – 8am
Role Overview:
Join a global customer support team dedicated to helping clients troubleshoot, deploy, and optimize a suite of IT management applications. Collaborate closely with internal teams to maximize customer success and software value.
Who You Are:
An experienced IT pro with strong communication skills and a passion for problem-solving. You thrive in fast-paced environments, prioritize effectively, and take initiative to deliver exceptional customer experiences.
Key Responsibilities:
- Resolve technical issues related to deployments, upgrades, and integrations
- Analyse customer environments and recommend best practices
- Support sales and professional services teams as needed
- Provide feedback to improve processes and product usage
- Stay current with product updates and industry trends
- 3+ years in IT support or application support
- Strong communication and customer-focused mindset
- Detail-oriented, proactive, and organized
- Willingness to travel occasionally
- SaaS industry experience
- Familiarity with Mac/Linux environments
- Experience with SAML/SSO/MFA
- Multilingual skills a plus
- Knowledge of VDI platforms (e.g., Citrix, VMware, AVD) and Windows networking
- PowerShell or scripting experience
Benefits:
£300 to set up home office
Celebration gifts
Private Healthcare option
Salary reviews
Bonus based on performance
Travel twice a year to meet up with the global team. (most recent trip was 1 week in Miami)
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