This is a hands-on role for someone who thrives on ownership, enjoys solving complex problems, and can confidently bridge the gap between technical systems and business needs.
What you’ll be doing
- Taking the lead on key business systems, ensuring data integrity, performance and reliability
- Supporting users and troubleshooting issues to keep operations running smoothly
- Managing system configuration including customer onboarding, contracts and charging structures
- Working closely with internal IT teams and external vendors to deliver enhancements and upgrades and having the ability to communicate to technical and non-technical people.
- Driving continuous improvement by analysing processes and implementing smarter solutions
- Creating clear procedures and documentation to strengthen system governance
- Becoming the go-to expert for your applications, reducing reliance on third parties
- A self-starter who can manage priorities and deliver results independently
- Strong communicator, confident engaging with stakeholders at all levels
- Analytical thinker with a methodical approach to problem-solving
- Experience supporting business systems in a fast-paced operational environment
- Passion for improving processes and driving real business value
- Calm under pressure with a strong customer-focused mindset
- Play a key role in shaping and improving business-critical systems
- Work closely with both technical teams and operational stakeholders
- Opportunity to make a visible impact across multiple sites
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Consultant
Gary Rogers
Gary leads our tech recruitment team. He has been in recruitment for 14 years and got into it by chance after being made redundant in a previous role. For the past 6 years he has headed up Tech Divisons in a range of recruitment companies covering both the perm and contract market in the North-East. Gary recently joined Jackson Hogg and is really excited to grow and elevate our tech profile in the North-East. In his spare time he enjoys spending time with his kids and family and is a big West Ham Supporter, for his sins.
Head of Tech
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