Service Desk Consultant (Hybrid Working)
Ready to take your support career to the next level? We’re looking for a proactive, customer-focused Service Desk Consultant to join a fast-paced service desk environment.
You’ll play a key role in diagnosing and resolving incidents remotely, ensuring tickets are handled within SLA and customers are kept informed every step of the way. Acting as an escalation point, you’ll support 1st line teams, mentor apprentices, and help drive continuous service improvement.
What you’ll be doing:
- Troubleshooting and resolving hardware, software, and network issues
- Managing and updating support tickets with clear, detailed notes
- Collaborating with internal teams, partners, and third parties
- Supporting end-user devices and Microsoft 365 environments
- Contributing to documentation, best practices, and process improvements
What you’ll bring:
- Strong Microsoft stack knowledge (Windows 10/11, M365, Azure)
- Experience in a service desk/MSP environment
- Excellent communication and problem-solving skills
- A Microsoft Associate certification (or equivalent)
Hybrid working
Supportive team culture & career development opportunities
If you’re driven, technically skilled, and thrive in a collaborative environment, we’d love to hear from you.
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Consultant
Gary Rogers
Gary leads our tech recruitment team. He has been in recruitment for 14 years and got into it by chance after being made redundant in a previous role. For the past 6 years he has headed up Tech Divisons in a range of recruitment companies covering both the perm and contract market in the North-East. Gary recently joined Jackson Hogg and is really excited to grow and elevate our tech profile in the North-East. In his spare time he enjoys spending time with his kids and family and is a big West Ham Supporter, for his sins.
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