Location: Primarily Pickering, North Yorkshire, with travel to additional sites (York, Goole, Thirsk) and some remote working.
Salary: £25,000–£28,000 (DOE).
Requirements: Full UK driving licence and right to work in the UK.
Role Overview
IT Technician responsible for maintaining a secure, stable technology environment across multiple sites.
Key Responsibilities
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1st & 2nd Line Support: Provide fast, high-quality technical support and own issues to resolution.
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Microsoft 365 Administration: Manage Exchange, Teams, SharePoint Online and OneDrive.
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Hardware & Security: Deploy and configure desktops, laptops, and mobile devices, ensuring secure Windows 11 environments.
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IT Projects: Support digital improvement work, new technology rollouts, and process automation.
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Documentation: Maintain clear technical and user-focused guides.
Essential Skills
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Experience in a 1st/2nd line support or IT Technician role.
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Strong Microsoft 365 administration skills.
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Proficiency with Windows 11 deployment, troubleshooting, and hardware support.
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Clear, confident communication with users at all levels.
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Logical problem-solving and commitment to service excellence.
Desirable
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IT certifications (e.g., Microsoft 365, CompTIA).
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Basic networking knowledge (routers, firewalls, access points).
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Experience in care, charity, or similar environments.
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Experience with mobile/MDM management (e.g., Intune).
What You Gain
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Purposeful work: Supporting technology that enables frontline services.
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Professional growth: Involvement in digital transformation and new technologies.
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Supportive environment: Small, collaborative IT team with a strong focus on problem-solving and development.
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