IT Desktop Technician

IT Technician – Role Overview

We are seeking a skilled IT Technician to provide first-line support across the business, ensuring seamless IT operations. This role involves troubleshooting technical issues, maintaining IT infrastructure, and supporting various hardware and software systems. The ideal candidate will have hands-on experience in IT support and, preferably, formal IT qualifications. This position requires travel between three local sites to provide on-site assistance.

Key Requirements

Essential Criteria:

• Experience: Minimum 2–3 years in an IT support or technician role.
• Technical Skills:
  • Installation, configuration, and maintenance of desktops, laptops, and mobile devices.
  • Application support, including Microsoft 365, Windows OS, and other business applications.
  • Basic network troubleshooting (Wi-Fi connectivity, IP issues, etc.).
  • User account management in Active Directory and Entra ID.
  • IT hardware/software upgrades and repairs.
  • Meeting room AV and peripheral support.
  • Use of helpdesk tools to track and manage support requests.
• Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently.
• Customer Service: Excellent communication skills with the ability to assist non-technical users.
• Work Ethic: Proactive, well-organized, and capable of working independently.

Desirable Criteria:

• IT-related certification (CompTIA A+, Microsoft Certified, ITIL Foundation) or a relevant degree.
• Experience in Manufacturing/Engineering environments.
• Basic scripting knowledge (PowerShell, Python) for automation.
• Exposure to cloud technologies (Azure).

Key Responsibilities:

• Install, configure, and support IT hardware, including computers, laptops, mobile devices, and peripherals.
• Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues.
• Support business applications, including Microsoft 365 and Windows OS.
• Perform basic network troubleshooting (Wi-Fi, connectivity, and IP issues).
• Manage user accounts across various IT systems (Active Directory, Entra ID).
• Handle IT onboarding and offboarding processes.
• Perform data backups and restorations as required.
• Upgrade and repair IT hardware/software as needed.
• Manage IT procurement, including ordering equipment and consumables.
• Support meeting room AV equipment and other IT peripherals.

This is an excellent opportunity for an IT professional looking to develop their skills in a hands-on, dynamic environment.