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Are you an experienced 3rd line systems engineer looking for a new challenge? We’re looking for a systems engineer to join a high-performing team, working across mainstream and bespoke systems to diagnose issues, deliver projects, and drive enterprise improvements with a customer-first mindset.
This role offers hybrid working however you must be commutable to the HQ in Newcastle on a weekly basis.
About the role:
This role offers hybrid working however you must be commutable to the HQ in Newcastle on a weekly basis.
About the role:
- Monitor alerts, performance issues, or emerging risks.
- Act as the third-line escalation point, reviewing tickets passed up from 1st/2nd line support.
- Act as technical lead to coordinate rapid recovery of critical systems.
- Work on root-cause analysis for recurring issues, documenting fixes, workarounds, and risks.
- Communicate with stakeholders, explaining technical issues in plain language.
- Monitor, repair, and fine-tune IT services to keep them fit for purpose
- Contribute to IT strategy, enterprise improvements, or new system implementations.
- Strong experience in VMware and hybrid Microsoft infrastructure – desktop, servers, Active Directory, and the O365 suite.
- Good stakeholder management experience.
- Ability to lead on various complex troubleshooting issues and lead on a variety of projects.
- Previous experience supporting wider business systems – HR/Finance.
- Local government pension scheme.
- 28 days annual leave + bank holidays.
- Discounted travel both regionally and nationally.
- Hybrid working.
- Excellent career opportunities.
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Consultant
Adam Gowland
Adam joined Jackson Hogg in July 2024, bringing with him over six years of industry experience. He leads Senior IT and Infrastructure recruitment across the North East of England, partnering with organisations to identify high-calibre talent and supporting candidates in securing the next step in their careers. Outside of work, Adam enjoys staying active; whether that’s playing a round of golf, taking long walks with his dog, or spending time at the gym.
Managing Consultant - Tech
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