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4 on 4 off / 12pm – 8am
Role Overview:
Join a global customer support team dedicated to helping clients troubleshoot, deploy, and optimise a suite of IT management applications. Collaborate closely with internal teams to maximise customer success and software value. This is a fully remote opportunity however you must be based in the UK.
Who You Are:
An experienced 2nd Line Engineer with strong communication skills and a passion for problem-solving. You thrive in fast-paced environments, prioritise effectively, and take initiative to deliver exceptional customer experiences.
Key Responsibilities:
Benefits:
£300 to set up home office
Celebration gifts
Private Healthcare option
Salary reviews
Bonus based on performance
Travel twice a year to meet up with the global team. (most recent trip was 1 week in Miami)
Role Overview:
Join a global customer support team dedicated to helping clients troubleshoot, deploy, and optimise a suite of IT management applications. Collaborate closely with internal teams to maximise customer success and software value. This is a fully remote opportunity however you must be based in the UK.
Who You Are:
An experienced 2nd Line Engineer with strong communication skills and a passion for problem-solving. You thrive in fast-paced environments, prioritise effectively, and take initiative to deliver exceptional customer experiences.
Key Responsibilities:
- Resolve technical issues related to deployments, upgrades, and integrations
- Analyse customer environments and recommend best practices
- Support sales and professional services teams as needed
- Provide feedback to improve processes and product usage
- Stay current with product updates and industry trends
- Working knowledge of VDI solutions (Citrix/VMware/AVD)
- Strong knowledge of Windows OS/Networking
- PowerShell/Scripting Experience
- Exceptional interpersonal and communication skills
- Attention to detail, accuracy, proactivity, and the ability to anticipate needs.
- Positive attitude and very customer-centric.
- Occasional International travel
- Previous experience working with / for SaaS companies
- Mac/Linux Familiarity
- SAML/SSO/MFA experience
- Fluency in other foreign languages
Benefits:
£300 to set up home office
Celebration gifts
Private Healthcare option
Salary reviews
Bonus based on performance
Travel twice a year to meet up with the global team. (most recent trip was 1 week in Miami)
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