Posted 78 days agoApply Now
4 on 4 off / 12pm – 8am
Role Overview:
Join a global customer support team dedicated to helping clients troubleshoot, deploy, and optimise a suite of IT management applications. Collaborate closely with internal teams to maximise customer success and software value. This is a fully remote opportunity however you must be based in the UK.
Who You Are:
An experienced 2nd Line Engineer with strong communication skills and a passion for problem-solving. You thrive in fast-paced environments, prioritise effectively, and take initiative to deliver exceptional customer experiences.
Key Responsibilities:
Benefits:
£300 to set up home office
Celebration gifts
Private Healthcare option
Salary reviews
Bonus based on performance
Travel twice a year to meet up with the global team. (most recent trip was 1 week in Miami)
Role Overview:
Join a global customer support team dedicated to helping clients troubleshoot, deploy, and optimise a suite of IT management applications. Collaborate closely with internal teams to maximise customer success and software value. This is a fully remote opportunity however you must be based in the UK.
Who You Are:
An experienced 2nd Line Engineer with strong communication skills and a passion for problem-solving. You thrive in fast-paced environments, prioritise effectively, and take initiative to deliver exceptional customer experiences.
Key Responsibilities:
- Resolve technical issues related to deployments, upgrades, and integrations
- Analyse customer environments and recommend best practices
- Support sales and professional services teams as needed
- Provide feedback to improve processes and product usage
- Stay current with product updates and industry trends
- Working knowledge of VDI solutions (Citrix/VMware/AVD)
- Strong knowledge of Windows OS/Networking
- PowerShell/Scripting Experience
- Exceptional interpersonal and communication skills
- Attention to detail, accuracy, proactivity, and the ability to anticipate needs.
- Positive attitude and very customer-centric.
- Occasional International travel
- Previous experience working with / for SaaS companies
- Mac/Linux Familiarity
- SAML/SSO/MFA experience
- Fluency in other foreign languages
Benefits:
£300 to set up home office
Celebration gifts
Private Healthcare option
Salary reviews
Bonus based on performance
Travel twice a year to meet up with the global team. (most recent trip was 1 week in Miami)
Apply
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Consultant
Adam Gowland
Adam joined Jackson Hogg in July 2024, bringing with him over six years of industry experience. He leads Senior IT and Infrastructure recruitment across the North East of England, partnering with organisations to identify high-calibre talent and supporting candidates in securing the next step in their careers. Outside of work, Adam enjoys staying active; whether that’s playing a round of golf, taking long walks with his dog, or spending time at the gym.
Managing Consultant - Tech
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