Location: Leeds (Office-based)
Salary: £35,000 – £40,000 per annum (depending on experience)
Permanent – Full-time
Are you a confident, people-focused leader who thrives in a fast-paced environment?
We’re looking for an experienced Customer Service Manager to lead and develop a team within a successful and long-established manufacturing business.
Reporting to the Commercial Director, you’ll oversee the Customer Service, Account Management, and Shipping functions - ensuring teams work seamlessly together to deliver exceptional service and on-time fulfilment. This is a hands-on role where structure, communication, and attention to detail are key.
You’ll bring strong leadership and organisational skills, the ability to balance people and process, and a drive to continuously improve performance.
Key Responsibilities:
- Lead and motivate Customer Service, Account Management, and Shipping teams.
- Oversee order processing and delivery to ensure accuracy and efficiency.
- Build strong internal collaboration across Sales, Operations, and Production.
- Resolve customer issues quickly and professionally.
- Drive process improvements and implement best practices.
- Support team development through coaching and feedback.
- Experienced in customer service or operations management within manufacturing or distribution.
- Strong leadership and team-building skills — firm but fair.
- Excellent communication and organisational ability.
- Customer-focused with a proactive, solutions-driven approach.
- Confident using ERP systems and Microsoft Office tools.
If you’re a motivated leader who enjoys making teams work cohesively and delivering operational excellence, this role offers a great opportunity to make a visible impact within a stable, growing business.
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Consultant
Laura Jackson
Laura joined Jackson Hogg in May 2025, bringing with her over 9 years of recruitment experience. With a well-rounded background as a 360 recruiter, Laura has worked across a wide range of HR, Commercial, and Business Support roles in various industries ranging from Property, Tech, Professional Services and much more.
At Jackson Hogg, Laura is passionate about matching great people with great opportunities and is especially invested in mentoring up-and-coming recruiters, helping them grow in confidence and capability.
Outside of work, you’ll find Laura enjoying a good walk finding a good coffee spot, getting stuck into a great book or spending time with her mischievous Cockapoo, Reggie.
Sector Lead - HR & Commercial