Customer Service Representative

Customer Service Representative
Keighley | £28,000 | Full-Time, Permanent

We are partnering with a long-established, industry-leading manufacturer within the print and packaging sector. With over 20 years of growth and a reputation for quality, innovation and low environmental impact, this organisation continues to expand across its UK and global sites. They are now looking to appoint an experienced Customer Service Representative to join their team at their Keighley site.

The Role

Working Monday to Friday, 9am–5pm, you will play a key part in supporting customers and ensuring the smooth processing of orders within a fast-paced print environment. This is a hands-on role where you will be responsible for managing your own accounts from first enquiry through to delivery.

Key Responsibilities

• Preparing and providing customer quotations

• Processing customer orders accurately and efficiently

• Handling incoming calls and queries from customers, suppliers, and internal teams

• Coordinating with production, planning and other departments

• General clerical and administrative duties to support smooth workflow

About You

• Experience within a print environment is essential

• Knowledge of self-adhesive labels is advantageous, but other print backgrounds are welcome

• Strong organisational skills and the ability to manage multiple tasks

• Confident working on your own initiative and taking ownership of your accounts

• Clear and effective written and verbal communication

• A team player who thrives in a fast-paced operational environment

Benefits

• 22 days holiday rising to 25 after 4 years’ service

• Competitive salary and salary-sacrifice pension scheme

• Death in Service (after 1 year)

• Employee Assistance Programme

• Refer a Friend scheme

• Cycle to Work scheme

• Health Cash Plan

• Access to discounted gift cards

If you are an experienced Customer Service professional from the print sector and are looking for a stable, well-established employer with strong values and long-term opportunities, we would love to hear from you.