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Property Manager / Customer Service Co-ordinator
Newcastle
Salary £25,000 plus bonus and excellent benefits
Are you passionate about delivering outstanding customer service? Do you like working as part of a busy team? If so then we’d love to hear from you. Our client is looking for a proactive, detail-oriented customer service co-ordinator to lead day-to-day operations and support residential property portfolios.
Responsibilities will include:
Newcastle
Salary £25,000 plus bonus and excellent benefits
Are you passionate about delivering outstanding customer service? Do you like working as part of a busy team? If so then we’d love to hear from you. Our client is looking for a proactive, detail-oriented customer service co-ordinator to lead day-to-day operations and support residential property portfolios.
Responsibilities will include:
- Handle customer service calls and enquiries efficiently across multiple channels.
- Work closely with Portfolio Managers to manage property portfolios in line with policies and budgets.
- Manage maintenance, insurance claims, and contractors, ensuring high-quality service and compliance.
- Oversee tenant move-ins, move-outs, and ensure all properties meet legal and compliance standards.
- Provide strategic support to achieve business objectives and KPIs.
- Ensure a seamless customer experience while maintaining strong relationships with tenants, contractors, and internal teams.
- Previous customer service experience required.
- Proficient in Microsoft Office (Outlook, Excel, Word).
- Strong attention to detail, numerical skills, and the ability to meet tight deadlines.
- Preferably some experience in property management or another relevant field.
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Consultant
Alison Thew
Alison heads up the HR and Business Support teams for the North East region. She is a Psychology graduate with 20 years recruitment experience gained abroad, in the Midlands and London before returning to her roots in Newcastle. Alison specialises in HR and Business Support roles, bringing a deep understanding of the market and a passion for connecting great talent with the right opportunities. Outside of work, Alison loves travel and mountaineering, having climbed peaks all around the world. She’s also a massive F1 fan!
Head of HR and Business Support
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