Salary: Competitive
Location: North Shields
Overview
We’re looking for an enthusiastic IT Support Technician to join our growing IT team. You’ll provide friendly and efficient support to users onsite and across our wider network, helping to keep systems, hardware and applications running smoothly.
Strong communication skills are essential in what can be a busy environment dominated mostly by incoming calls and IT issues via our Ticketing system.
Key Responsibilities
- Provide 1st/2nd line support to internal and external users
- Manage and resolve tickets across hardware, software (inhouse applications) and connectivity
- Set up new starters (accounts, devices, basic MDM tasks)
- Support Microsoft Office 365, Windows OS and general desktop environments
- Troubleshoot basic networking issues (AD, TCP/IP, Wi?Fi, printers)
- Support telephony/VOIP
- Escalate issues to senior technicians or third?party providers when required
- Maintain excellent customer service and SLA's.
- At least 1–3 years’ experience in an IT Helpdesk / IT Support role
- Confident communicator across phone, email and face?to?face
- Good understanding of Azure AD (Entra), Windows OS, Microsoft Office 365, Microsoft Azure and/or VMWare VSphere, basic networking principles
- Experience using ticketing systems
- Strong organisational skills and ability to prioritise in a fast?paced environment
- Hands on experience in telephony systems, virtual server management i.e. patching, back ups
- Experience using security support tools such as enterprise Antivirus/Anti-malware, SIEM, Nessus, firewall
- Technical certifications: CompTIA A+, Network+ or similar e.g. Microsoft Azure or VMWare
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Consultant
Gary Rogers
Gary leads our tech recruitment team. He has been in recruitment for 14 years and got into it by chance after being made redundant in a previous role. For the past 6 years he has headed up Tech Divisons in a range of recruitment companies covering both the perm and contract market in the North-East. Gary recently joined Jackson Hogg and is really excited to grow and elevate our tech profile in the North-East. In his spare time he enjoys spending time with his kids and family and is a big West Ham Supporter, for his sins.
Head of Tech
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