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We are looking for a knowledgeable and proactive Microsoft 365 & Power Platform Support Specialist to join a growing IT Services team. In this role, you will play a key part in delivering technical support, enabling users, and enhancing solutions across the Microsoft 365 ecosystem and Power Platform (Power Apps, Power Automate, Power BI).
Key Responsibilities
Key Responsibilities
Key Responsibilities
- Deliver Tier 1 and Tier 2 support for Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, and Office applications.
- Maintain and support Power Platform solutions, including troubleshooting Power BI reports, Power Apps, Power Automate flows, Dynamics, and managing environments.
- Assist with user onboarding, training sessions, and ongoing support to drive adoption of Microsoft 365 and Power Platform tools.
- Manage service requests and incidents through ITSM tools, ensuring timely, effective, and customer-focused resolutions.
- Collaborate with business users to gather requirements, support development, and contribute to continuous improvement initiatives.
- Strong knowledge of Microsoft 365 tools and knowledge of Power Platform (Power Apps, Power Automate, and Power BI).
- Strong troubleshooting skills and familiarity with Microsoft 365 Admin Centre, Power Platform Admin Centre, and Azure Active Directory.
- Understanding of Microsoft licensing, tenant management, and user permissions.
Key Responsibilities
- Deliver Tier 1 and Tier 2 support for Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, and Office applications.
- Maintain and support Power Platform solutions, including troubleshooting Power BI reports, Power Apps, Power Automate flows, Dynamics, and managing environments.
- Assist with user onboarding, training sessions, and ongoing support to drive adoption of Microsoft 365 and Power Platform tools.
- Manage service requests and incidents through ITSM tools, ensuring timely, effective, and customer-focused resolutions.
- Collaborate with business users to gather requirements, support development, and contribute to continuous improvement initiatives.
- Strong knowledge of Microsoft 365 tools and knowledge of Power Platform (Power Apps, Power Automate, and Power BI).
- Strong troubleshooting skills and familiarity with Microsoft 365 Admin Centre, Power Platform Admin Centre, and Azure Active Directory.
- Understanding of Microsoft licensing, tenant management, and user permissions.
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07460047738
adam.gowland@jacksonhogg.comLATEST JOBS
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