Salary: From £27,000 depending on experience
I'm delighted to be recruiting on behalf of my client for a Customer Service Executive to join their growing team in Billingham.
This is an excellent opportunity for someone with customer service or administration experience who enjoys building relationships, solving problems, and delivering outstanding service. You'll become the first point of contact for customers, managing enquiries, processing orders, and ensuring every interaction is handled efficiently and professionally.
If you're organised, proactive, and thrive in a fast-paced environment, this could be a fantastic next step in your career.
Key responsibilities:
As a key member of the customer service team, you will:
- Manage customer enquiries via phone and email
- Process sales orders accurately and efficiently
- Maintain and update customer records and order information
- Handle returns, credits, invoices, and proof of delivery requests
- Keep customers informed of order progress, delivery dates, and any delays
- Resolve customer issues promptly and professionally
- Produce reports and maintain spreadsheets to ensure accuracy
- Support the wider team with administrative and customer service activities
- Work towards individual and team performance targets
- Previous experience within a customer service, sales support, or administration role
- Excellent communication skills with a professional telephone manner
- Strong organisational skills and attention to detail
- Good IT skills, including Microsoft Office
- The ability to prioritise workloads and work effectively under pressure
- A proactive and positive approach to problem-solving
If you're an honest, passionate, resilient customer-focused professional looking for your next challenge, I'd love to hear from you!
Apply
Share this Job
Consultant
Alison Thew
Alison heads up the HR and Business Support teams for the North East region. She is a Psychology graduate with 20 years recruitment experience gained abroad, in the Midlands and London before returning to her roots in Newcastle. Alison specialises in HR and Business Support roles, bringing a deep understanding of the market and a passion for connecting great talent with the right opportunities. Outside of work, Alison loves travel and mountaineering, having climbed peaks all around the world. She’s also a massive F1 fan!
HR & Business Support
Related jobs
Customer Service Executive
Customer Servi
Head of Service Delivery
Head of Service Delivery Sheffield | Office & Site-Based Leadership Role We're partnering with an ambitious and rapidl
Senior Analyst
We are working with a confidential, innovative technology company that helps infrastructure owners make smarter, data-driven decisions through adva