Lab Automation Engineer

16214

ScienceUnited StatesCompetitivePermanent

Posted 0 days agoApply Now

Role Overview

We are seeking an experienced Service Engineer with strong hands-on expertise in Hamilton STAR and VANTAGE liquid handling systems. This role is primarily based onsite, responsible for the maintenance, troubleshooting, and optimisation of automation platforms, with occasional travel (approximately 20%) to support additional sites or projects.

This is a critical role ensuring high equipment uptime, operational efficiency, and support for laboratory automation processes.

Key Responsibilities

Provide onsite technical support for Hamilton STAR and VANTAGE systems.
Perform preventative maintenance, calibration, and servicing of equipment.
Diagnose and resolve hardware and software faults efficiently.
Support installation, commissioning, and validation of new systems.
Collaborate with lab teams to optimise workflows and automation processes.
Maintain accurate service records, documentation, and compliance logs.
Deliver user training and technical guidance to lab personnel.
Liaise with OEM (Hamilton) and internal teams for escalations and upgrades.
Support continuous improvement initiatives and system performance enhancements.

Required Skills & Experience

Essential: Proven experience working with Hamilton STAR and/or VANTAGE systems.
Strong understanding of laboratory automation, liquid handling, and robotics.
Experience in fault-finding, maintenance, and repair of complex instrumentation.
Familiarity with software configuration and method setup (e.g. VENUS software desirable).
Excellent problem-solving skills with a hands-on engineering mindset.
Ability to work independently in an onsite, customer-facing environment.
Strong communication and documentation skills.

Desirable

Background in life sciences, biotech, or pharmaceutical environments.
Experience supporting GLP/GMP regulated environments.
Electrical or mechanical engineering qualification (or equivalent experience).
Previous field service or onsite support experience.

Working Pattern

Primarily site-based role.
Approx. 20% travel to support additional sites or projects.

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Consultant

Lexie Farrar

Lexie joined Jackson Hogg at the beginning of May 2024 with 4 years of experience in life science recruitment. Now leading our International Search division, Lexie specialises in the global biomanufacturing market, partnering with life science organisations across both manufacturing and enabling technologies. From biologics, cell and gene therapies, and vaccines to the companies supplying critical biomanufacturing infrastructure - such as bioreactors, consumables, and reagents- securing the talent that underpins innovation and scale. With deep sector knowledge and a global network of specialists, she supports clients across the full biomanufacturing ecosystem, combining market insight and precision search to deliver impact in highly regulated environments.

Head of International Search