Sales Operations

16363

SalesUnited KingdomCompetitivePermanent

Posted 33 days agoApply Now

Sales Operations Coordinator
Location – Gateshead

The Role
This is a pivotal role at the centre of the organisation’s commercial operations. As Sales Operations, you will act as the link between Sales, Operations and Finance ensuring that everything promised to clients is delivered on time and to the highest standard.

With a lean, high?performing sales team, the success of client relationships depends on someone who owns the commercial calendar, keeps all moving parts aligned, and ensures nothing falls through the gaps. You will manage the contract lifecycle from signature through to renewal, coordinate annual reviews, and work closely with internal teams to keep client relationships running smoothly.
This is a key commercial role for someone who takes pride in making things happen and wants to be central to the business.

Key Responsibilities

Contract & Renewal Management

Own and maintain the contract schedule across the full client base, ensuring all key dates are tracked and actioned
Lead the coordination of contract renewals, working with Finance on invoicing and with Sales on scope
Ensure renewal conversations are initiated early and followed through to completion

Client Reviews & Account Coordination

Organise and coordinate annual client reviews with Sales, Operations and internal teams
Prepare review materials, track agreed actions and ensure follow?ups are completed
Act as a reliable point of contact for clients on operational and commercial matters, escalating where required

Internal Coordination

Work closely with Operations to ensure service delivery aligns with contracted scope
Liaise with Finance on renewals, billing queries and revenue tracking
Maintain accurate CRM records and ensure visibility of pipeline and account status
Support the preparation of proposals, quotations and presentations

Sales Support

Assist with new business activity including research, lead tracking and correspondence
Attend client calls, meetings and industry events
Travel for events and trade shows as required
Over time, take responsibility for managing a portfolio of accounts

What We’re Looking For

Highly organised, with experience managing multiple priorities and deadlines
Confident communicator across clients, internal teams and senior stakeholders
A natural completer?finisher who takes ownership and follows through
Commercially aware with the ability to understand contracts and renewal terms
Proficient with Microsoft Office and CRM systems
Experience in commercial operations, account management support or sales coordination is desirable

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Consultant

Grace Airey

Grace leads the commercial team and specially focuses on commercial management roles within STEM across the North-East including commercial managers, commercial assistants, contract managers, quantity surveyors, estimators, bids/tenders/proposals and legal counsel. Grace has over 7 years experience in recruitment specialising in several different areas including commercial, HR, business support and finance. Grace is Level 5 CIPD Qualified and is really passionate about talent and retention. Grace has a strong passion for fitness and nutrition and loves spending time with her friends and family.

Marketing, Sales & Commercial Management (Service)

07446146434

grace.airey@jacksonhogg.com

Sales Operations

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