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Service Desk Analyst (x2)
Newcastle upon Tyne (Hybrid Working)
Excellent Career Development | Hands-on Project Exposure
We’re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn’t your typical “ticket-only” support role — while you’ll play a key part in day-to-day service desk operations, you’ll also gain valuable exposure to a wide range of IT projects and initiatives across the business.
If you’re someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career.
The Role
As part of our Service Desk team, you’ll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively.
Alongside core support responsibilities, you’ll have the opportunity to:
We’re looking for people who:
You should have experience with:
Service Desk Analyst (x2)
Newcastle upon Tyne (Hybrid Working)
Excellent Career Development | Hands-on Project Exposure
We’re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn’t your typical “ticket-only” support role — while you’ll play a key part in day-to-day service desk operations, you’ll also gain valuable exposure to a wide range of IT projects and initiatives across the business.
If you’re someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career.
The Role
As part of our Service Desk team, you’ll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively.
Alongside core support responsibilities, you’ll have the opportunity to:
We’re looking for people who:
You should have experience with:
Newcastle upon Tyne (Hybrid Working)
Excellent Career Development | Hands-on Project Exposure
We’re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn’t your typical “ticket-only” support role — while you’ll play a key part in day-to-day service desk operations, you’ll also gain valuable exposure to a wide range of IT projects and initiatives across the business.
If you’re someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career.
The Role
As part of our Service Desk team, you’ll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively.
Alongside core support responsibilities, you’ll have the opportunity to:
- Contribute to IT improvement projects
- Get involved in system upgrades, rollouts, and changes
- Work closely with wider IT teams and learn new technologies
- Provide responsive and effective IT support across the business
- Log, manage, and resolve incidents and service requests in line with SLAs
- Escalate issues where required, following established procedures
- Maintain clear communication with users throughout issue resolution
- Collaborate with colleagues on ongoing IT initiatives and project work
- Support continuous improvement across service delivery
We’re looking for people who:
- Have previous experience in a Service Desk / Helpdesk role
- Are confident, approachable, and customer-focused
- Communicate clearly with both technical and non-technical users
- Thrive in a fast-paced environment and stay calm under pressure
- Enjoy learning and want exposure beyond traditional support work
You should have experience with:
- Windows 10 / Windows 11
- Microsoft 365 (O365)
- Active Directory
- IT ticketing systems and SLA-driven environments
- Working with third-party providers and escalation processes
Service Desk Analyst (x2)
Newcastle upon Tyne (Hybrid Working)
Excellent Career Development | Hands-on Project Exposure
We’re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn’t your typical “ticket-only” support role — while you’ll play a key part in day-to-day service desk operations, you’ll also gain valuable exposure to a wide range of IT projects and initiatives across the business.
If you’re someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career.
The Role
As part of our Service Desk team, you’ll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively.
Alongside core support responsibilities, you’ll have the opportunity to:
- Contribute to IT improvement projects
- Get involved in system upgrades, rollouts, and changes
- Work closely with wider IT teams and learn new technologies
- Provide responsive and effective IT support across the business
- Log, manage, and resolve incidents and service requests in line with SLAs
- Escalate issues where required, following established procedures
- Maintain clear communication with users throughout issue resolution
- Collaborate with colleagues on ongoing IT initiatives and project work
- Support continuous improvement across service delivery
We’re looking for people who:
- Have previous experience in a Service Desk / Helpdesk role
- Are confident, approachable, and customer-focused
- Communicate clearly with both technical and non-technical users
- Thrive in a fast-paced environment and stay calm under pressure
- Enjoy learning and want exposure beyond traditional support work
You should have experience with:
- Windows 10 / Windows 11
- Microsoft 365 (O365)
- Active Directory
- IT ticketing systems and SLA-driven environments
- Working with third-party providers and escalation processes
Apply
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Consultant
Gary Rogers
Gary leads our tech recruitment team. He has been in recruitment for 14 years and got into it by chance after being made redundant in a previous role. For the past 6 years he has headed up Tech Divisons in a range of recruitment companies covering both the perm and contract market in the North-East. Gary recently joined Jackson Hogg and is really excited to grow and elevate our tech profile in the North-East. In his spare time he enjoys spending time with his kids and family and is a big West Ham Supporter, for his sins.
Head of Tech
07888 377874
gary.rogers@jacksonhogg.comLATEST JOBS
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