We are looking for a Unified Communications Technician to join a busy telecoms and connectivity team.
You'll play a key role in delivering, supporting and maintaining voice and data solutions for business customers, combining hands-on installations with remote technical support and fault resolution.
What You'll Be Doing
- Installing and configuring VoIP and hosted voice systems
- Supporting broadband, fibre, leased line and connectivity services
- Providing 1st and 2nd line technical assistance
- Troubleshooting network, telephony and hardware issues
- Working with suppliers and carriers to resolve service faults
- Supporting project delivery and customer onboarding activities
- Maintaining accurate technical documentation and ticket updates
Essential Skills
- Telecoms, VoIP or Unified Communications experience
- Strong fault-finding and troubleshooting abilities
- Knowledge of connectivity technologies and business communications
- Excellent customer service skills
- Ability to manage support tickets within agreed service levels
Nice to Have
- Structured cabling experience
- Networking knowledge including routing and switching
- Experience with leased lines and hosted voice platforms
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Consultant
Adam Gowland
Adam joined Jackson Hogg in July 2024, bringing with him over six years of industry experience. He leads Senior IT and Infrastructure recruitment across the North East of England, partnering with organisations to identify high-calibre talent and supporting candidates in securing the next step in their careers. Outside of work, Adam enjoys staying active; whether that’s playing a round of golf, taking long walks with his dog, or spending time at the gym.
Management & Infrastructure
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